At Got a Party?, we provide high-quality digital products designed to enhance your events. Due to the digital nature and immediate access of our products, please carefully review our refund and returns policy outlined below:
Refund Eligibility
We offer refunds only under the following conditions:
- Technical Issues:
If the digital product is defective, corrupted, or inaccessible upon download, and our support team cannot resolve the issue within 48 hours. - Incorrect Product Delivered:
If the delivered digital product significantly differs from its description or the product purchased.
Refund Request Procedure
To request a refund, please contact our support team within 7 days from the date of purchase. Clearly describe your issue, provide proof of purchase, and any relevant details or screenshots.
Our support team will evaluate your request and respond within 2 business days.
Non-Refundable Conditions
Refunds are NOT provided under the following circumstances:
- Buyer dissatisfaction with product content.
- Mistaken or unintended purchases.
- Failure to read the product description carefully before purchase.
- Incompatibility with your device, software, or system.
Returns
Due to the digital nature of our products, returns or exchanges do not apply. Once a digital product is downloaded, it’s considered delivered, and returns aren’t possible.
Our Commitment
We value your satisfaction and strive to ensure every product meets our quality standards. If you encounter any issues or need support, please contact us immediately. We’re here to help ensure your party-planning experience is seamless and enjoyable.